Shop with peace of mind

  • Chat with your personal shopper

Simply press the WhatsApp icon to initiate a chat or start a conversation with our official WhatsApp account +86 133-1292-4804 to connect with your personal shopper. Alternatively, you may also click on the Contact Us to leave your details and a dedicated personal shopper will be in touch with you shortly. You may also email to get in touch with our personal shopper.

  • Place an order

Your personal shopper will share with you a product catalogue of your desired brands. Feel free to let us know if you have a specific item that you are looking for. Your personal shopper will confirm availability of the item and price. To make sure that you can see all the details on the bags, we will provide 9 unprocessed photos from every angle. Feel free to let your personal shopper know if you wish to take a closer look.

  • Classics or trendy – what do we have in stock?

BV/Chanel/LV/Gucci/Prada/Goyard/Hermès/Dior – we consistently stock the classic models, particularly from LV, Hermès, and Chanel. As for the latest designs, we generally launch new replicate of new brand releases within a month. Popular trending items are also part of our selection, including recent favourites like Loro Piana. Our range extends beyond just bags to include wallets, card holders, passport covers, backpacks and travel bags for a complete set of matching products. 

  • Which payment methods do you accept?

We maintain bank accounts in the US, Europe, Singapore, and Hong Kong, and accept payments in most major currencies. Additionally, you have the option to pay through third-party platforms such as PayPal, Western Union, or MoneyGram. We also facilitate payments via platforms like Alibaba and AliExpress. Should it be necessary, we can even generate a Shopify store link for your transactional ease.

Once you have completed the payment, kindly capture a screenshot of the transaction and forward it to your personal shopper. We will then commence the preparation of your order. Your personal shopper will touch base with you to reconfirm the details prior to dispatch, ensuring your complete satisfaction and peace of mind.

  • Currencies and Exchange

We accept payments in most trading currencies. You can complete your payment directly with your local currency, or any currency of your choice.

  • How long does it take for my order to be processed?

It usually takes 2-3 days for us to manufacture and prepare your order. We guarantee that all of our items are 100% handmade for mirror quality to original designs (1 : 1 replica).

  • How do I know if order quality meets my expectation?  

We guarantee 1:1 mirror quality and authenticity by procuring the same leather and components used by the designer brands and meticulously reconstructing them to match the original design. In collaboration with quality control experts from luxury brands, we conduct detailed inspections of every item. For added assurance, we’ll provide photos and videos of your order for your approval before dispatch.

Our goal is to ensure your satisfaction with the visible details of your purchase. No surprise, just delight. 

  • How long will it take for my order to arrive?

We usually recommend express delivery and the approximate delivery time is 5-10 days. For smaller items, you can opt for postal parcel, which are more cost-effective and take about 12-20 days.

  • What if I change my mind?

You are always able to cancel or make changes to any items before we ship your order. To do so, simply send a message to your LuxSunny personal shopper via WhatsApp. Hassle-free, and no questions asked.

  • What happens if there are issues with the shipment?

We have established stable logistics partnerships in Hong Kong, Singapore, Europe, and the Americas. Our process involves initially shipping the goods from China to an intermediary country and then forwarding them to you via secure couriers like DHL, UPS, FEDEX, ARAMEX, TNT, among others.

In the unlikely event if your parcel is lost, stolen or detained at customs, we will promptly address the issue by either refunding your purchase or reshipping your order. We stand by our commitment to resolve any shipping issues to your satisfaction, ensuring your peace of mind throughout the process.